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Event: GLO LAFFTA FEST: Basketmouth, Bovi, Gordons, RMD Join Other African Stars in Ghana…

As a way of thrilling and creating entertainment for its customers, Globacom, Nigeria’s Integrated telecommunications service provider, is taking its flagship show, Glo Laffta Fest to Ghana with Nigerian entertainment celebrities taking centre stage.

According to a statement by Globacom, Nigerian comedians that will be performing at the show include foremost comic, Basketmouth, the ‘Bishop of Osusu Ministry’, Gordons, the stormy petrel of Nigeria’s comedy space, Bovi Ugboma and the black-skinned jokes merchant, Seyi Law.

Also joining them is Uganda’s Patrick Salvador Idringi, better known as, ‘Salvador’ and three Ghanaian comedians, namely, Jacinta, DKB and Foster Romanus, simply known as ‘Foster’ in comedy circles.

Nollywood’s most celebrated actresses, Uche Jombo and Juliet Ibrahim will anchor the show, while Nollywood legend, Richard Mofe-Damijo (RMD) and the Ghanaian pugilist, Samir Bastie, will make celebrity guest appearances.

According to the release from the telecom firm, “The Ghana Glo Laffta Fest promises to be a reference point in the history of entertainment not only in Ghana but in the entire West Coast of Africa as we have stretched the boundary of fun beyond the West African sub-region to include artistes from East Africa so that our esteemed subscribers in Ghana and new customers will have a taste of the world-class entertainment Globacom has been providing for its customers”.

Ghana’s most celebrated female DJ, Kess, will be on duty at the show.

Globacom said the show is a way of rewarding its subscribers as the show is in principle free of charge. All a subscriber in Ghana needs to do to attend the show is to use GHc20 on voice or GHc30 on both voice and data within 30 days while new subscribers can also come to the venue of the show and instantly join the network to enjoy an evening of fun.”

The Glo Laffta Fest event of Sunday, August 12 will be followed by the Glo Mega Music, a purely music concert show, on Saturday, August 25, 2018, at the same venue.


… Even As Company Focuses On Improved Services To Customers

Also, in a series of moves to attend to and improve on the needs of its customers, Globacom, has invested in manpower deployment, which is geared towards improved customer experience with its customer care contact centres across the country.

A statement issued from Globacom office in Lagos notes that the increased manpower at the call centres had led to a faster connectivity to all its help lines and is in conformity with global practices in customer care. The telecom company reassured its teeming customers that the increased manpower will enhance and sustain faster connectivity to all its Help Lines and ensure quick resolutions of queries, requests and complaints raised by its customers, and further improved access to all its call centres across Nigeria.

“These steps would add value to the experience of our esteemed customers on the network as they will spend less time on the Interactive Voice Response, IVR, before a human customer care representative picks the call and resolves the issue or issues being raised by the customer,” the statement said.

To achieve the above, the company, which prides itself as being the grandmasters of data, disclosed that a lot of human and material resources had been deployed at its customer care contact centres located across the country.

Additionally, the company also said that it had increased the capacity of its social media help desk to handle social media customer interaction through Facebook, Twitter, Instagram, Google+, YouTube, Online Web Chat and other platforms.

Further in the statement: “In addition to these, we have introduced an eMarketing team to enhance customer engagement on new products and services. For the online dealers and business associates, a dedicated customer care support desk to manage and handle walk-in customers pan Nigeria has been established, and the desk, cumulatively, manages over 30 dealers and associates on a day to day basis”.

Globacom assured its teeming subscribers that it would continue to put in place structures and facilities that “will ultimately make telephony seamless and fun for all and sundry and we, therefore, urge our customers to keep faith with the network for improved and quality customer care services”.


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