A new innovative application built in-house by Emirates called the Hub Monitor is being used by Emirates’ operational staff in Dubai to share and monitor real-time information on the various activities that are carried out to prepare an aircraft for departure. Through its monitoring and proactive alerting system, the application helps to avoid delays and improve on-time performance ultimately leading to better passenger experience.
Adel Al Redha, Emirates executive vice president and chief operations officer said: “The Hub Monitor application is a unique and innovative tool developed in line with our vision to continuously re-examine our processes and introduce smart and more efficient means to improve our operations resulting in better passenger experience.
“Our operations team in coordination with IT have led the development of the hub monitoring system in a record time of five months, building on an existing solution that was already developed by Emirates Engineering. The team examining the various functions of Hub Monitor in real time are working to roll out further modules and the next module will be implemented later this month.”
Aircraft turnaround in Dubai
In order to avoid flight delays and inconvenience to passengers, it is critically important to efficiently turnaround the aircraft arriving in Dubai and prepare them for their next departure without compromising on quality or safety.
It currently takes about 105 minutes to turnaround the Emirates A380, the and about 90 minutes to prepare the Boeing 777 aircraft for departure at Emirates’ hub in Dubai.
There are a number of activities involved in the aircraft turnaround process. Some of these include a complete cleaning of aircraft interiors, water and toilet servicing, flight catering and loading meals for passengers, servicing the aircraft Auxiliary Power Unit (APU), refuelling the aircraft, maintenance checks, and loading passenger luggage and cargo. A delay in any one of these activities can have a cumulative impact on operations.
With Hub Monitor, cross-functional teams from departments including engineering, network control, airport services, flight operations, and data operations keep track of the turnaround activities on a real-time basis.
The application triggers alerts to operational staff when there is a delay or deviation to any above or below wing activity against a pre-set Precision Timing Schedule (PTS). These pre-emptive alerts allow Emirates’ teams to identify and resolve the root cause of any potential delays.
The application integrates data coming in from a number of internal platforms and real-time aircraft downlinks. It then provides the consolidated data through a single view interface to relevant internal stakeholders. Hub Monitor is mobile-enabled, meaning staff deployed on the aircraft, ramp and in other remote areas can also easily access the information.