Racism: Hilton staff calls police on African American family using the pool in the hotel
Another case of racist incidence has been alleged with the harassment of a black family using a pool in Hampton Inn, a hotel affiliated to Hilton group. A white employee was said to have called police for the black family.
According to a report by loyalty lobby.com, Hilton has had records of racial issues with black guests in recent times. One case was that of an African-American guest who was thrown out of a hotel in Portland after chatting with his mother on a cellphone in the lobby, and locals were not welcomed at another property .
While responding, Hampton Inn posted a statement signed by Shruti Gandhi Buckley, Global Head, Hampton by Hilton on their Facebook page:
“Hampton by Hilton has zero tolerance for racism or discrimination of any kind. On Saturday, we were alerted to an online video of a guest incident at one of our franchise properties. We moved quickly to identify the hotel and the guest, so that we could make contact and review the matter.
“Even as we communicated our expectations to the ownership and management of the Williamston property on Sunday, we learned that the team member is no longer employed at the hotel. We have apologized directly to the guest and her family for their experience, and will work with them and the hotel to make this right. We remain in contact with the hotel’s ownership about follow up actions, and to ensure that in the future, their employees reflect the best values of our brand and are welcoming of all.” Buckley added.
Clearly race relations are not at their highest point in the United States right now, and you would think that a white employee would think twice before calling the police on guests who are using the pool.
I am not sure why Hilton continues to have issues with employees harassing black guests?
Perhaps the all-white board of directors doesn’t help with diversity (not only Hilton’s problem common in corporate America)? It neither represents the composition of employees nor the geographical distribution of hotels and guests.
Observers say the outbursts against racism may linger for a while until a new template would emerge across the world. This revolution it would be recalled started from the murder of George Floyd some months ago in United States of America.
by Francis Ogwo
Source: www.loyaltylobby.com
